📋 Introduction

FilKart ("we," "our," or "us") operates the FilKart mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

By using FilKart, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the app.

📦 Information We Collect

Personal Information: When you create an account, we collect:

• Full name
• Email address
• Mobile phone number
• Username
• Password (encrypted)
• Delivery addresses

Financial Information:

• Membership plan and payment status
• Wallet balances and transaction history
• Order history and payment method preferences

Automatically Collected Data:

• Device information (device type, operating system)
• Push notification tokens
• App usage and activity logs
• Location data (only when you grant permission, for delivery services)

🔧 How We Use Your Information

We use the information we collect to:

• Create and manage your FilKart account
• Process transactions and manage your digital wallet
• Facilitate product purchases and order delivery
• Manage your referral network and commissions
• Send order updates, notifications, and promotional content
• Provide customer support
• Improve our app and services
• Comply with legal obligations

🤝 Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Supabase (database and authentication), PayMongo (payment processing), Google Maps (location services), Expo (push notifications)
• Delivery Partners: Your name, phone number, and delivery address are shared with delivery personnel to fulfill orders
• Legal Requirements: When required by law, regulation, or legal process

🔒 Data Storage and Security

Your data is stored securely on Supabase cloud infrastructure with the following protections:

• Encrypted data transmission (HTTPS/TLS)
• Row Level Security (RLS) policies on all database tables
• Encrypted password storage using industry-standard hashing
• Secure session management with automatic token refresh
• Device-level session persistence via encrypted storage

⏱️ Data Retention

We retain your personal data for as long as your account is active. If you request account deletion:

• Personal data is deleted within 30 days
• Order records are retained for 5 years (Philippine tax/legal requirements)
• Payment transaction logs are retained as required by financial regulations

✅ Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to:

• Access your personal data stored by FilKart
• Correct inaccurate or incomplete data
• Delete your account and personal data
• Object to processing of your data for marketing purposes
• Port your data to another service

To exercise these rights, visit our Account Deletion page or contact us at filkartonlineshop@gmail.com.

🔔 Push Notifications

With your permission, we send push notifications for:

• Order status updates (placed, shipped, delivered)
• Commission and referral bonus alerts
• Subscription expiry reminders
• System announcements and updates

You can disable notifications anytime through your device settings.

📍 Location Data

We request location access only with your explicit permission and use it solely for:

• Auto-filling delivery addresses
• Showing nearby products and partners on the map

Location data is not stored on our servers or shared with third parties. You can revoke location permissions at any time in your device settings.

👦 Children's Privacy

FilKart is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

📧 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@filkart.ph
• App: FilKart → Profile → Customer Support